The Utility Service Division is organized into three sections: Billing, Collections, and Customer Service. Through these sections the Division is responsible for creating water accounts, changing water accounts, finalizing water accounts, implementing the water, wastewater, and recycled water rates; install new meters, rent out construction meters, turn on water service, shut off water service, and water assistance programs.

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  1. Utilities Customer Service

    Physical Address
    3200 Civic Center Circle NE
    Suite 270
    Rio Rancho, NM 87144

    Phone: 505-891-5020 / 505-975-1581 (Emergency or After Hours)