Pay Water Bill

How to Pay 

You can pay your water/wastewater utility bill several ways: online, over the phone, in-person or by mail. Accepted forms of payment are: check, credit card (Master Card, Visa, Discover, or American Express).

Pay Online

Visit the Customer Portal to pay online with:

  • Visa, Mastercard, Discover, and American Express credit and debit cards 
  • Checking or savings account
  • PayPal, PayPal Credit, Venmo, Apple Pay, and Google Pay Digital Wallets 

Pay In Person:

You may pay your bill in-person on the first floor of City Hall, 3200 Civic Center Circle NE, between the hours of  10:00 a.m. - 3:00 p.m., Monday through Friday. 

By using the online Customer Portal, you can generate a code to make payment (debit, credit, cash, etc.) in-person at participating retail locations during their operating hours. Participating retail locations, and associated fees, are subject to change and vary.

Walmart Bill Pay is a payment option.  For Walmart locations, associated fees, and more information, visit Walmart.com.

Pay by Dropping off Payment:

   You may drop off your non-cash payment at our Utilities payment drop box located at:

  • City Hall, 3200 Civic Center Circle

Pay Over the Phone:

Please call: (505) 891-5211 to make a payment by phone. If you would like to make a payment with a Utility Service Specialist call (505) 891-5020. You will need your full Utility Account Number to access this service. 

Pay by Mail:

You can send your payment in using the return envelope included with your Utilities payment stub.

If you do not have the return envelope, you can mail your payments to:

City of Rio Rancho Utilities Department

 3200 Civic Center Circle NE

 Rio Rancho, NM 87144

Please Be Advised

•    Payments utilizing bank bill payments sent to the Lock Box may take up to 5 days to be processed.

The City of Rio Rancho’s payment lockbox has recently moved from Denver, CO to Dallas, TX.

If you use auto bill pay through your bank, please update the mailing address for your payments to the new location listed below to avoid late fees.

City of Rio Rancho

PO BOX 209053

DALLAS, TX 75320-9053