How to Pay
You can pay your water/wastewater utility bill several ways: online, over the phone, in-person or by mail. Accepted forms of payment are: check, credit card (Master Card, Visa, Discover, or American Express).
Pay Online
Visit the Customer Portal to pay online with:
- Visa, Mastercard, Discover, and American Express credit and debit cards
- Checking or savings account
- PayPal, PayPal Credit, Venmo, Apple Pay, and Google Pay Digital Wallets
Pay In Person:
You may pay your bill in-person on the first floor of City Hall, 3200 Civic Center Circle NE, between the hours of 10:00 a.m. - 3:00 p.m., Monday through Friday.
By using the online Customer Portal, you can generate a code to make payment (debit, credit, cash, etc.) in-person at participating retail locations during their operating hours. Participating retail locations, and associated fees, are subject to change and vary.
Walmart Bill Pay is a payment option. For Walmart locations, associated fees, and more information, visit Walmart.com.
Pay by Dropping off Payment:
You may drop off your non-cash payment at our Utilities payment drop box located at:
- City Hall, 3200 Civic Center Circle
Pay Over the Phone:
Please call: (505) 891-5211 to make a payment by phone. If you would like to make a payment with a Utility Service Specialist call (505) 891-5020. You will need your full Utility Account Number to access this service.
Pay by Mail:
You can send your payment in using the return envelope included with your Utilities payment stub.
If you do not have the return envelope, you can mail your payments to:
City of Rio Rancho Utilities Department
3200 Civic Center Circle NE
Rio Rancho, NM 87144
Please Be Advised
• Payments utilizing bank bill payments sent to the Lock Box may take up to 5 days to be processed.