The City’s Citizen Survey has been conducted, consistently, every two years since 2015. In order to conduct a scientifically valid survey, the City contracts services with the National Research Center by Polco.
Results from the survey are benchmarked and measured alongside hundreds of municipalities throughout the country. The essential goal of the survey is to gauge what community members believe City government is doing well, what are some opportunities for improvement, and to receive feedback about what kinds of initiatives community members would support. The survey also helps with strategic planning, budgeting, and to improve communications and engagement.
The survey was mailed to 3,000 randomly selected households in May 2025 with data collected through June 2025. The overall response rate was 11% . Response data was weighted based community characteristics with a margin of error of 5.4%.