Report a Leak

 There are various reasons water leaks can happen, some of these include: pipe aging and deterioration, tree or plant roots growing into the pipes, or freezing pipes in the winter. Water is a precious commodity that needs to be preserved for future generations. For this reason Water Conservation practices have been put into effect to help preserve water for the future. However, just because water conservation practices are in use does not mean that leaks do not happen. Therefore, residents are encouraged to report any water leaks they find so that they can be fixed as soon as possible to help us all conserve water.

How to Report a Water Leak:

Call the Utilities Department at (505) 975-1581 or (505) 891-5020, option 4

  • Please provide: location, type of leak, and severity of the leak. This phone number can be used 24 hours a day.

Visit Report Rio Rancho on your mobile device or by clicking here. 

  • You can use the Report Rio Rancho application to report leaks as well. Visit the site or application and report the location, type of leak, and severity. Report Rio Rancho is a non-emergency reporting system, so a staff member will respond to your request within 3-5 business days. 

Email waterleaks@rrnm.gov and provide the location, type of leak, and severity.


Leaks are fixed in order of priority: water main breaks/leaks first, then service line leaks, then meter can leaks.

Any leaks reported, with the exception of water main leaks, will have at least a 48 hour waiting period. This waiting period is to allow other Utilities to spot their lines per State Law.

Types of Leaks:

Additional Information:

  • Water service lines are being replaced by the City. A portion of the water/wastewater utility rate increases that went into effect in February 2013 and are scheduled to go into effect through 2016 is being dedicated to proactively replace these lines before they fail. As the City is able to do this, the number of leaks and amount of water being lost will be reduced, and customers will experience less service disruptions.