Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Water / Wastewater Lines
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Water / Wastewater Lines
You must be within City Limits to get access to water/wastewater services. Please call our Utility Engineer Technician at (505) 891-5061 or our Utility Systems Engineer at (505) 891-5046 to find out if water/wastewater is available at your property.
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Water / Wastewater Lines
Polyethylene lines were used extensively in Rio Rancho by builders and developers because of the high price of copper. Unfortunately, these lines do not survive well with the normal pressure changes throughout its lifetime. These lines are being replaced through our ongoing project known as Waster Service Line Replacement Project. This project has several phases in order to replace aging service lines with new copper ones.
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Water / Wastewater Lines
Water service lines are being replaced through our ongoing project known as the Water Service Line Replacement Project. This project has several phases in order to replace aging service lines with new copper ones. All of the polyethylene pipes in the road will be replaced, as budget allows. The streets with the worst and frequent water leaks that were reported are being taken care of first to reduce the amount of water that is lost. The other streets will be taken care of in order of severity. If you have any questions, please contact Public Works at (505) 891-5016.
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Water / Wastewater Lines
If water line infrastructure is constructed on your road, and you already have an existing domestic well, then you can tie into the line at any time. However, if you choose not to tie in, and your domestic well has a catastrophic failure and must be re-drilled, then you are required to tie into the new water line. However, when tying into the new line you will need to fill out the proper forms. For more information please call our Utility Systems Engineer at (505) 891-5046.
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Water / Wastewater Lines
If wastewater line infrastructure is constructed on your road, and you already have an existing septic tank, then you can tie into the line at any time. However, if you choose not to tie in, and your septic tank has a catastrophic failure and must be redone, then you are required to tie into the new wastewater line. However, when tying into the new line you will need to fill out the proper forms. For more information please call our Utility Systems Engineer at (505) 891-5046.